Refunds & Returns
At Derek Alexander, we want you to feel confident when purchasing one of our leather bags, wallets, accessories, or travel pieces. If you have an issue with your purchase or need to request a return, our team is here to help guide you through the process.
Return Authorization
All returns must be authorized by Derek Alexander Head Office before an item is sent back.
Please contact our team before returning your purchase so we can review your request and provide the appropriate next steps. Items returned without prior authorization may not be eligible for processing.
Sale & Clearance Items
Please shop sale and clearance products carefully.
Sale items are final sale and are not eligible for refund or exchange.
Product availability, colours, and styles within our sale and end-of-line collections may be limited.
Need to Return an Item?
Before shipping anything back to Derek Alexander, please contact our team with information about your purchase and the reason for your return request.
Our team will review your request and provide return instructions when applicable.
Derek Alexander Head Office
210 – 60 Avenue S.W.
Calgary, Alberta
T2H 0A9
Canada
Telephone: (403) 252-0006
Repairs & Product Issues
Derek Alexander products are designed with quality, function, and everyday use in mind. If you are experiencing an issue with one of our products, please contact us before sending the item to our Calgary Head Office.
Repairs must also be authorized in advance so our team can review the issue and advise you on the appropriate next steps.
Repair / Internet Sales Department:
repairs@derekalexandergroup.com
Telephone: (403) 252-0006
Questions About Your Purchase?
Not sure whether your purchase qualifies for a return, or have a question about an item you received?
Please contact Derek Alexander before sending your product back. Our team will be happy to review your request and help determine the appropriate next step.
We appreciate you choosing Derek Alexander and investing in products designed to bring together quality, organization, function, and timeless style.