The Derek Alexander Loyalty Program is HERE
Join our Customer Loyalty Program TODAY!
You earn points for every dollar spent on our products. Occasionally, we also offer bonus points promotions, where you can earn additional points for specific products, purchases over a certain amount, or during special events.
Derek Alexander’s Loyalty Program is a rewards system designed to thank and recognize our loyal customers. By joining, you earn points for every purchase, which can be redeemed for discounts on future purchases, exclusive access to sales, and special promotions.
Points do not expire as long as your account is active. If your account is inactive for 12 months, your points will expire. We encourage you to make at least one purchase per year to keep your account active.
Answering all your questions below and making it EASY to be Loyal.
Loyalty Program FAQ's
1. What is the Customer Loyalty Program?
Derek Alexander’s Loyalty Program is a rewards system designed to thank and recognize our loyal customers. By joining, you earn points for every purchase, which can be redeemed for discounts on future purchases, exclusive access to sales, and special promotions.
2. How do I join the Loyalty Program?
Joining our Loyalty Program is simple and free. You can sign up on our website during checkout or in-store at the point of purchase. Once you’ve registered, you’ll start earning points with every purchase.
3. How do I earn points?
You earn points for every dollar spent on our products. Occasionally, we also offer bonus points promotions, where you can earn additional points for specific products, purchases over a certain amount, or during special events.
4. How can I check my points balance?
You can check your points balance by logging into your account on our website. Your points balance will be displayed in your account dashboard. Alternatively, you can ask any of our in-store associates to check your balance for you.
5. How do I redeem my points?
Redeeming your points is easy. When shopping online, you can apply your points during checkout to receive a discount on your purchase. In-store, simply let the cashier know that you’d like to use your points, and they will apply the discount for you.
6. Do my points expire?
Points do not expire as long as your account is active. If your account is inactive for 12 months, your points will expire. We encourage you to make at least one purchase per year to keep your account active.
7. Do I earn points on sale items?
Yes, you earn points on the purchase of sale items. The points are calculated based on the final purchase price after discounts.
8. Can I earn points for purchases made before joining the program?
Points can only be earned on purchases made after you join the program. Unfortunately, we cannot apply points retroactively to previous purchases.
9. Can I gift my points to someone else?
Currently, points are non-transferable and can only be used by the account holder. We are exploring options for future enhancements to our program and appreciate your feedback.
10. What happens if I return a purchase?
If you return a purchase, the points earned from that purchase will be deducted from your points balance. If you used points to make the purchase, those points will be returned to your account.
11. Are there any exclusive events or offers for loyalty program members?
Yes, loyalty program members receive invitations to exclusive events, early access to new product launches, and special member-only offers throughout the year. Keep an eye on your email and our website for updates on these exciting opportunities.
12. Can I participate in the Loyalty Program if I shop internationally?
Our Loyalty Program is available to customers worldwide. Points can be earned and redeemed on all eligible purchases, regardless of your location. However, some benefits and promotions may vary by region.