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Privacy Policy, Returns & Shipping

This website is the property of the Derek Alexander Group.

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature

• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on July 6th, 2010

Out of Stock Items

Website stock is updated daily for everyone's convenience. If you a select a product that is out of stock, you will be prompted to a page where you can choose to be notified via email when the product again becomes available. Occasionally, however, it may be possible for an item to be removed from our physical stock levels prior to your purchase. Subsequently, if we are not able to fulfill your order for this reason, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.

Shipping Methods

At this time, we only accept orders and ship within Canada.

All orders will be shipped, free of charge, with UPS Ground shipping. If you require your order to be shipped quickly, you can alternatively choose the expedited shipping option (UPS Express Saver) during the checkout process. While standard shipping is free, the expedited option will cost $10.00 extra to fulfill.

Please note that in certain remote locations of the country, shipping charges may apply; but we will contact you before any action is taken.

We do not ship to PO boxes.

It's important to note that these shipping conditions are for retail customers only. Wholesale customers will be charged a calculated rate once that is determined. This rate will not be charged at checkout.

Return Policy

We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of the shipment. If you are not completely satisfied with your purchase, you may return any unused or defective merchandise FREE for a prompt refund or exchange. You MUST contact us before returning any items to get everything set up. We will arrange your return shipping at that point.

Unused items must be in the same condition that you received them in and with all hang tags still attached.

You can expect your refund in the same form of payment originally used in your purchase.

Credit card companies vary in the time it takes for a credit to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.


60 Avenue Southwest
Calgary, Alberta T2H 0A9

(403) 253-0006