We unconditionally guarantee all unused or defective merchandise for 30 days from the receipt of the shipment. If you are not completely satisfied with your purchase, you may return any unused or defective merchandise FREE for a prompt refund or exchange. You MUST contact us before returning any items to get everything set up. We will arrange your return shipping at that point.
Unused items must be in the same condition that you received them in and with all hang tags still attached.
You can expect your refund in the same form of payment originally used in your purchase.
Credit card companies vary in the time it takes for a credit to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.
Our warranty covers the life of the bag, not the life of its owner.
Damage to the product caused by misuse of the bag or personally inflicted damage will not be covered under our warranty policy. In situations where the bag has been damaged by a pet or having been left out in the weather, we will not replace it.
If the bag has a design flaw or defect, or has been damaged as the result of the expected use of the product (such as a broken zipper from use), we fix it - or, if the bag is unfixable, replace the bag at no charge. If you have any further questions, give us a call toll-free at 1-888-252-0006.
As well, you may contact us through email by navigating to our contact page. Select the person or department you wish to contact and you will be able to send an email directly to us from there.